Help
Ordering online
Delivery
Returns
Damaged /Faulty Goods
Terms and Conditions
Ordering online
How do I place an order?
Placing an order is easy. Simply follow these steps:
Shop our website by browsing through our product range
Click on the image to access the individual item's product page where you will be given information on sizing, Color options and availability.
Add an item to your shopping basket by clicking the "Add to shopping basket" button on the product page
Review the items you have chosen in your shopping bag. To delete an item from your shopping bag, click on the 'Remove' button next to the item.
You can continue shopping by selecting the "Continue Shopping" button
You can also view the items in your basket whilst you continue shopping, by clicking on the "Shopping Basket" option at the top of the homepage
Please be advised that placing an item in your basket does not secure it for you and it can still be purchased by another customer. We therefore suggest that you complete your order as soon as possible
Complete your order by selecting "Checkout" and then follow the steps
Should you need further assistance with placing an order please contact our Customer Service Team on, 1-877-210-1278 between 9am and 5pm EST from Monday to Friday who would be happy to assist you.
Is it safe to use my card on your website?
We realize how important it is to securely store any information that you provide us. The Radley transactional web site currently uses high-level Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously.
You can tell whether a webpage is secure as 'https' will replace the 'http' at the front of the www.radleylondon.com in your browser address window, also a small locked padlock will appear in your browser window.
What payment methods do you accept online?
We accept all major credit and debit cards.
Delivery
What delivery options are there?
Continental US
|
Orders under $60 |
Orders over $60 |
Time frame |
| Next Day |
$20* |
$25* |
next business day |
| Two Day |
$13 |
$18 |
2 business days |
| Ground |
$6 |
$9 |
3-5 business days |
* Next day order must be placed by 12pm EST.
Alaska and Hawaii
|
Orders under $60 |
Orders over $60 |
Time frame |
| Ground |
$20 |
$25 |
3-7 business days |
We aim to despatch your order within 48 working hours, payment verification and stock permitting. Indirect Signature service is available for orders within Continental US. This is charged at an additional $2.00 per order. Please note that this service is only available for residential delivery addresses. All orders are delivered by our shipping partner FedEx.
We cannot ship or bill orders outside of the United States, or accept credit cards issued from a bank outside of the United States.
A business day is Monday to Friday, except holidays.
Where do you deliver to?
We deliver to all location within Continental US, Alaska and Hawaii. Please note that we are unable to deliver to PO Boxes or destinations outside of US.
Do I have to sign for my parcel?
Indirect Signature service is available for orders within Continental US. This is charged at an additional $2.00 per order. This is an optional service and must be specified at the time of order.
How can I track my order?
You can track the process of your order in the My Account section of the website.Once your order has been dispatched you will receive a tracking email with a tracking number which you can use to track your order on www.fedex.com.
Returns
What is your return policy?
We hope that your order will be just what you want. However, if you change your mind about any products in your order you can return them for any reason within 28 days for an exchange or refund.
If you wish to return a Radley item purchased anywhere other than this website, you should return the item to the place of original purchase. Items purchased online must be returned to the address provided below and will not be accepted in stores.
How to Return or Exchange a Product?
Complete the Returns form indicating why you are returning your product(s) and if you would like an exchange or refund.
Ship the unused product (in its original packaging including the dog tag, dust bag and labels) with this card inside the box and send to:
Radley London
Website Returns Department
Hellmann’s Worldwide Logistics
117 Sunfield Avenue
Edison NJ 08837
Please note that products returned for exchanges and refunds are done so at your own cost and the delivery charge on the original order is non-refundable.
We suggest you choose an insured carrier to return your product such as UPS, Fedex or USPS.
If you request an exchange we will contact you by telephone or email to refund the original order and arrange the exchange. This will involve placing a new order and taking payment details from you again.
Damaged / Faulty Goods
My Goods are faulty /damaged, what do I do?
If your goods are damaged or defective please follow this procedure:
Contact our Customer Service team by email at
onlinestore@radleylondon.com or call 1-877-210- 1278 Monday to Friday, 9am to 5pm EST, so that we may advise how you should return the product to us.
If you request a refund or exchange due to faulty goods, we will assess the faulty products. If appropriate we will either refund you the value of the product and the original delivery charge, or action an exchange for which you will not be charged additional postage.
We will contact you to let you know that your refund or exchange has been processed.