Returns

Making a Return

We hope you love your order. However, all purchases are final sale.

This means we do not accept returns, exchanges, or refunds if you change your mind, no longer want the item, or ordered the wrong size, color, or style.

Orders placed between June 6 and July 6: If you made a purchase between June 6 and July 6, you may still be eligible to return your order for a refund. Please email our Customer Care Team at customercare@radley.co.uk for support.

This final sale policy does not apply if:

• Your item arrives damaged;
• Your item is faulty;
• You receive the wrong item;
• The item is very different from the description on our website; or
• Your order is not delivered.

If you believe your order has one of these issues, please email our Customer Care Team at customercare@radley.co.uk within 14 days of delivery.

If your order has not been delivered, please email us within 14 days after the estimated delivery date.

When you contact us, please include:

• Your order number;
• A clear description of the issue; and
• Photos of the item, packaging, or issue, where helpful.

Our Customer Care Team will review your request and confirm whether your item is eligible for a refund, replacement, or another remedy.

Please do not send any items back unless we have confirmed that your return is approved and provided return instructions. Items returned without approval may not be accepted and may be sent back to you.

If a return is approved, the item must be unused, in its original condition, and returned with the original packaging. This includes the dog tag, gift wrap, accessories, dust bag, and labels, where applicable.

We reserve the right to reject any item that does not meet this policy.

Nothing in this policy limits any rights you may have under applicable law.

Damaged, Faulty, Incorrect, or Misdescribed Items

If your item arrives damaged or faulty, if you receive the wrong item, or if the item is very different from the description on our website, please email our Customer Care Team at customercare@radley.co.uk.

Please include your order number, a clear description of the issue, and photos where helpful.

Our Customer Care Team will review your request and confirm whether your item is eligible for a refund, replacement, repair, or another remedy.

Faulty items may need to be assessed before a remedy is offered. Where appropriate, we may offer one of the following:

1. A refund for the item and, where applicable, the original delivery charge;
2. A replacement of the same item, subject to availability.

If your item is replaced, you will not be charged additional postage.

Please note that we do not offer exchanges for different items, colors, or sizes. If you would like a different item, color, or size, you will need to place a new order.

Condition of Returned Items

If a return is approved, the item must be unused and returned in its original packaging.

This includes the dog tag, dust bag, labels, and any accessories, where applicable.

Shoes must be tried on indoors on a carpeted surface until you are certain you are keeping them.

Shoes must be returned unmarked and in the original, undamaged shoe box. The shoe box is considered part of the product.

Shoes returned without a box, in a damaged box, or with marked soles may not be accepted and may be sent back to you.

Proof of Purchase

Proof of purchase is required for any approved return, refund, or replacement.

This may include your receipt, order confirmation, or delivery note.

If a refund is approved, it will usually be made to the original payment method used for the order.

Refunds

If a refund is approved, it can take up to 10 working days to process after our Returns Department receives the returned item.

The original delivery charge and the cost of returning the item will only be refunded where the item is faulty, incorrect, very different from the website description, not delivered, or where we are required to do so under applicable law.