TERMS AND CONDITIONS
These terms and conditions, together with our acceptable use policy, apply to the use of this website (being www.radleylondon.com) and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website. This site is owned and operated by Radley US LLC ("Radley", "we" or "us"). Registered office: Radley US LLC, Cogency Global Inc, 850 New Burton Road, Suite 201, City of Dover, County of Kent 19904, Delaware, USA Company No.0803404360 EIN 32071749736
If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please contact us.
SHOPPING WITH US
Credit Card payment is taken when your order is packed at our warehouse. All payment is processed in USD. We accept most major cards including Visa, MasterCard, Maestro, Amex, JCB, Union Pay, Discover and Diners. We also accept payment via PayPal.
We are unable to accept payment via cheque or any method other than those listed above. The description of the goods, services, price, currency and shipping costs are set out on the order page. Orders shall be accepted at our sole discretion but are normally accepted once credit card authorisation has been confirmed, the order reflects current pricing, stock levels have been checked or in the case of services we can offer the service you require. To protect our customers from fraudulent credit card use, all orders are subject to security screening and if any irregularities are found, the order may not be processed.
The actual price charged to non-US customers will be paid in US Dollars and is subject to the exchange rate applied by the customer's credit or debit card company, other currencies are displayed for reference of the daily exchange rate
Gift Cards and Radley Online Store Credit
Gift Cards and Online Store Credit are not currently available payment methods. If you have a card or outstanding credit balance please contact our Customer Care team on +1 855 4368 690 or by contacting us here.
The value on the Gift Card and the online store credit will expire if it is not used within 24 consecutive months from the date of purchase.
We recommend you register your Gift Card by creating an account at www.radleylondon.com. This will enable us to re-issue your card if it is lost or stolen (credit permitting).
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna via our Payment provider, Adyen
- Pay Later: The payment period is 30 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom.
- Pay In 3 (available on orders from $100 to $550): Your first instalment will be collected when your order is despatched and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. Further information regarding Pay In 3 including terms and conditions you can find here for the markets where this payment method is available: United Kingdom.
The payment methods Pay Later and Pay In 3 are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
PRODUCTS, PRICING AND PROMOTIONS
All products for sale on www.radleylondon.com are subject to availability; if for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email.
Every product is sold subject to the product description and supporting information such as size, colour, estimated shipping dates and guarantees. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on shipping.
We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information is uploaded onto the website. However, the information may not always exactly reflect the position when you placed an order. Please note that the shipping times are only estimates and cannot be guaranteed. Packaging may vary from that shown. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.
All prices exclude Sales Tax, which is added to your basket at checkout if applicable depending on shipping destination
We ship to US and Canada from this website. Countries outside of the US are offered on a DDU basis (Shipping Duty Unpaid) and the recipient will be liable for any local sales taxes or import duties which may be charged upon receipt.
Occasionally goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information and payment required by customs to ensure the goods are cleared. Please contact us here if you have any questions relating to shipping to a particular country.
We run promotions both at our stores and on www.radleylondon.com. Some of these promotions may be exclusively online promotions or may be exclusively in-store promotions or may only be available to customers in certain stores.
Where promotional percentage discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion.
Promotional codes cannot be used in conjunction with any other promotion unless stated.
Where promotional value discounts are applied to orders, the discount will be applied to the basket. In the event of a return, refunds will be based on the total amount paid for your purchased item(s) less the discounted value and any shipping charges. Where multiple items are purchased in the same transaction the value discount will be applied proportionately against the cost of each of the items. If only one/some of the items are returned the amount refunded will be the full price of the returned item(s) less the pro-rata discount amount and any shipping charges.
Unless otherwise stated, discounts are only applicable to full price items (sale and clearance items are not included).
Promotional codes cannot be applied retrospectively to previous orders and are valid for one transaction per person.
Exclusions may apply and you should always refer to the original source of the promotion/offer for this information.
We offer a Gift Wrapping service which is charged at $10.00.
Gift Wrap consists of one branded gift box and tissue per order. Radley gift wrapping is only available in three sizes. The dimensions are: W40 x L30 x D15 cm, W20 x L30 x D10 cm and W40 x L50 x D20 cm.
Unfortunately, we are unable to gift-wrap umbrellas, luggage, knee length boots and dog tags and that watches and jewellery come in their own branded gift boxes as standard.
Please note the cost of gift wrapping cannot be used to meet the free standard shipping threshold and will not be refunded in the case of a return unless the item is faulty.
You are fully responsible for any material which you compose via our gift messaging service. You guarantee that any messages posted on the website to be sent to a third party by us on your behalf will not contain any obscene, vulgar, rude, racist, threatening or defamatory language which may cause any distress to any person or be unlawful. Radley accepts no liability for any gift messages which do not comply with this condition. We reserve the right to remove the service at any time and to refuse to send or display messages entirely at our own discretion without prior notice or liability to you.
ORDERS AND RETURNS
Placing an Order
Making a purchase is easy. Just follow these simple steps:
- Shop our website by browsing through our product range;
- Click on the image to access the individual item's product page where you will be given information on sizing, colour options and availability;
- Add an item to your shopping basket by clicking the "Add to Bag" button on the product page.
- Review the items you have chosen in your shopping bag, or at the checkout. To delete an item from your shopping bag, click on the "Remove" button next to the item;
- You can continue shopping by selecting the "Continue Shopping" button;
- You can also view the items in your basket whilst you continue shopping, by clicking on the "Shopping Basket" icon at the top of the homepage;
- If entering a promotional code, please ensure you click ‘apply code’' in order to action the code;
- Complete your order by selecting "Checkout" and then follow the steps;
- When you are ready to complete your order, click the ‘Complete Your Order’ button and wait for the order conformation page to appear. You will also receive an order confirmation email with details of your order shortly after we have received it.
Please be advised that placing an item in your basket does not secure it for you and it can still be purchased by another customer. We therefore suggest that you complete your order as soon as possible.
Should you need further assistance with placing an order please contact our Customer Services Team on +1 855 4368 690 or by contacting us here.
Amending your order
You can correct errors on your order up to the point at which you click on 'Complete Your Order' on the Payment Page of our ordering process.
Unfortunately, we are unable to amend/change orders once they have been submitted. Therefore, if you are unhappy with your order details you will be required to return your original order (see the Returns Procedure below) and place a new order with the correct details. You may find there are changes to your shipping timescale and/or the price you pay for the item as you'll be charged the current selling price on the day you amend or cancel the order.
Should you need further assistance with an order you have already placed, please contact our Customer Services Team on +1 855 4368 690, who would be happy to assist you. If you email, there may be a 48-hour delay in responding to you during busy periods.
Please note we will only send an identical item as a replacement. If you wish a different size or style you will need to return the goods and place a new order and taking you payment details again, while your returned item if in original condition will be credited to your account. You will be refunded for any returned item(s) in line with the policy stated below.
For our full terms and conditions please click here.
Acknowledgment and Despatch/Acceptance of your Order
We will notify you by email as soon as possible to acknowledge receipt of your order, so please ensure you enter a valid email address. This does not constitute acceptance of your order. Radley reserves the right to refuse an order for any reason. You will be notified of the dispatch of your order by email with the courier details (the dispatch confirmation). Notification of dispatch via the dispatch confirmation constitutes acceptance of your order. Acceptance of all orders is subject to credit checks and Radley reserves the right to cancel any order which does not comply with these regulations.
Purchases made on our website are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. Radley reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
We hope that you will love your order! However, if you change your mind within the timeframes below, you can return any item in accordance with our Returns Procedure. This returns policy does not affect your statutory rights.
Timeframes for Returns/Cancellations
Any orders placed on www.radleylondon.com cannot be cancelled.
Please note that we are not able to accept any returns of earrings (for hygiene purposes) or personalised products unless the item is faulty.
US Orders – Goods must be returned within 30 days for a refund of your purchase price. Returns are free using our Returns portal LINK HERE this will allow you to print a USPS label. Please then drop off at your local Post Office.
Non-US Orders – Goods must be returned within 30 days of receipt for a refund of your purchase price. If returning the goods due to being faulty or incorrect, please contact us.
Here’s what you need to do:
- Products being returned must be unused, in their original packaging including dog tag, dust bag (where applicable) and labels. All Footwear must be tried on a carpeted surface until you are certain you are keeping it. Footwear should be returned unmarked and in the original, undamaged box as this is considered part of the product. Footwear that is returned without a box, in a damaged box or with marked soles may not be accepted and may be sent back to the customer.
- You can return any unwanted products during the first 30 days using one of the method set out on your dispatch note – you can i) tick refund or replacement and select the reason for the return by selecting a reason code listed next to the item/items you want to return, and send the completed dispatch note back to us alongside the unwanted product. It is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or a replacement. Without these details we won't be able to take the action you want us to.
Put the product with the completed despatch note inside the outer packaging and seal securely. Return your item via your selected method below and send to our returns address: Radley Returns 4638 E Shelby Drive, Memphis TN 38118
- Please note that refunds can take up to 10 working days to process from receipt by our Returns Department.
- To take advantage of our free returns, you will need to register your return and create your returns label by visiting our returns portal https://radleylondon.readyreturns.com/ and follow the below instructions:
- Once you have completed the returns request, you will need to print the label, (you will also receive this via email). You must attach this label to your parcel.
- Please follow the drop off/collection instructions on the label supplied to complete the return.
- We will confirm by email when your return has been received and by email again when your refund or replacement has been processed.
- We recommend that you use registered post, recorded shipping or another secure method of shipping from a reputable carrier, retaining the receipt until you have received credit for the returned items. We also recommend that you send your international parcel using a shipping service that insures you for the value of the goods. We cannot accept responsibility for international orders lost in transit.
If you return your product in line with the Timeframes and Returns Procedure above, we will:
- refund you the price you paid for the products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop (e.g. products being returned must be treated in line with point 1 of the Returns Procedure above). If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
- For items returned due to a fault we will refund any shipping costs you have paid to receive your order. Although, as permitted by law, the maximum refund will be the costs of shipping by the least expensive shipping method we offer (provided that this is a common and generally acceptable method). For example, if we offer shipping of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper shipping option;
- process your refund to the original method of payment. Should the purchase have been made using more than one method, i.e. gift card and credit/debit card the refund will always be processed to the gift card in the first instance and the balance to the credit/debit card;
- we will contact you by email to let you know that your refund has been processed. Please note that refunds can take up to 10 working days to process from receipt by our Returns Department.
Any refund out of policy will be at the discretion of the online team and will normally be given on a gift card to the value of the current selling price.
What happens if your product is faulty?
We go to extreme lengths to ensure your product is of the highest quality, but if you find a fault with your product when you receive it, please explain this to us on your dispatch note/cancellation form or call our Customer Service team on +1 855 4368 690 to discuss. We will deal with faulty products on a case by case basis.
Please note that if you have purchased Radley products from an alternative retailer and you find a fault with the product you should return the faulty product to the relevant retailer.
If your goods become faulty over time:
Radley + Co products are made to the highest standards, with rigorous quality control checks made throughout the manufacturing process. Please be aware that leather is a natural product and a level of marking on the hide is to be expected. We consider this an important aspect of each Radley product’s individuality.
Where products do not perform to expected quality standards we offer the following guarantees:
Handbags, Small Leather Goods and Umbrellas: 1 year from date of purchase*
Jewellery: 1 year from date of purchase*.
Luggage Items: 2 years from date of purchase*
Wheeled Luggage Items: 5 years from date of purchase*
Watches: 2 years from date of purchase. Items not covered by the warranty are batteries, straps and bracelets. Damage caused from accidents or mishandling to any part of the watch, including strap, buckles, bracelets and watch glasses. Water penetration, except in watches marked as water resistant. Tarnishing of the watch case or bracelet caused by external agents.
*Please note that removable items such as dog tags, charms, luggage tags etc are not included in the product guarantee.
This guarantee covers faults caused by manufacturing or the material used. It does not cover normal wear and tear or misuse. If a problem develops with a product during regular use, please contact our Customer Services Team on +1 855 4368 690, 8am to 8pm, Monday to Friday, 9am - 6pm Saturday and Sunday, or contact us.
PROOF OF PURCHASE
Ordinarily if you have your receipt or shipping note we'll refund the original debit, credit or charge card, PayPal account, Gift Card or Store Credit used to purchase.
Charges and Options
- The shipping options for a product can be found on the product detail pages.
- Radley Gift Cards are dispatched by Royal Mail signed for shipping service at a cost $5.00
- If premium shipping services are available for your order, we'll offer you these options at checkout. These options are available for shipping between Monday to Friday, excluding Federal Holidays
- On rare occasions, some items may be delivered outside the published timed windows.
- More information on availability and restricted postcodes. We're sorry that geographical location and carrier availability can restrict our Next Day and Named Day service. The following areas are not available for next day shipping Aberdeen, Northern Highlands, Eire (Republic Of Ireland), Argyll, Guernsey, Northern Highlands, Isle Of Man, Arran, Orkney Shetland, Dundee, Cornwall.
- Please note that outside of the EU, any shipping charge on the original order is non-refundable unless the item/s is/are faulty or the order is cancelled in accordance with your cancellation rights as set out in your order confirmation.
US Shipping Services and Charges
Standard Shipping to Mainland USA
Up to 5 working days
Non Contiguous US - Alaska & Hawaii
5-7 working days
International Shipping Services and Charges
We are happy to announce that we offer an International shipping service to the following countries:
5-8 working days
Free over $200
*Within 48 hours of placing your order, you will receive an email to confirm it has been dispatched from our warehouse at peak times this may be extended. This will include a tracking number so you can follow your order with our courier. International Shipping Times in working days (Monday-Friday).
Please note that we are currently not able to deliver to P.O. Boxes and Hotels.
Deliveries Outside of the US – Duty
All orders are shipped from the US. Deliveries outside the US are subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies, import duty or other fees associated with formal customs entry when the good arrive in your country, before your local customs authority will release the goods to you. These are your responsibility. Please ensure that you enter the correct international k address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry procedures are required, the shipping may be delayed. We are unable to offer you any assistance if either issue arises.
The charges outlined above must be paid by the recipient of the parcel. Where a customer fails or refuses to pay these charges, what happens to the goods is out of our control. In the event that the goods are returned without any charge to Radley we will refund the whole purchase price to the customer. In the event that the goods are returned to Radley but a shipping charge is levied on us, we will refund to the customer the purchase price less the charge levied on us to return the goods. It is possible that the goods will not be returned to us, in which case no refund of the purchase price will be given to the customer. In any event, goods that are returned due to the customer refusing or failing to pay any of the charges outlined in this paragraph will not be entitled to a refund of the shipping charge. Customs policies vary widely from country to country, therefore you are advised to check the local requirements in your country when placing an order.
All orders will be dispatched subject to payment card authorisation and stock availability.
We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where shipping times and dates are given, they are for general guidance only and we will not be held liable for late shipping of goods caused by circumstances beyond our reasonable control.
You are responsible for making arrangements to receive the goods and if the goods are held at the post office, a Radley Store or other shipping company's depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods. It is important that the addresses supplied by you to us are accurate.
We will not have any responsibility for any loss or damage which occurs to the goods after shipping. A signature and confirmation of receipt constitutes completion of shipping.
Your order from the official Radley online store will be delivered to you in a plain carton, smaller items may be shipped in a jiffy bag and larger items in an unbranded box.
Please note that pocket bags, non-leather bags, small leather goods, shoes and accessories are not provided with dust bags.
Occasionally, the shipping of your order may be delayed. This can be for various reasons out of our control such as import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed. Orders which have a different billing and shipping address may also be subject to delays whilst we perform additional credit checks.
Radley will not be held responsible for delays and cancellations where the data supplied by customer is incorrect or inadequate.
Security and Privacy
Alternative Dispute Resolution
Radley will always try to resolve complaints as quickly as possible. However, if we’ve not resolved your complaint to your satisfaction, you can refer the issue to the independent “Alternative Dispute Resolution” service provided by The Retail Ombudsman (see the Ombudsman’s website here).
Provided your complaint is in their remit, they will investigate your complaint free of charge. If you have purchased your goods online, you also have the right to pursue Online Dispute Resolution (“ODR”) through the ODR Platform, accessible via the following url: https://ec.europa.eu/odr.
Please note that although you have the right to bring a complaint to The Retail Ombudsman, or through the ODR Platform, Radley is not legally bound to comply with the ADR/ODR process and, therefore, shall be entitled to elect not to participate in the event that you do bring such a claim.
If you require help or assistance with any aspect of our website, including ordering online, or if you need further information about our products, please call our Customer Service team who will be happy to help you.
Customers in the USA can contact our dedicated US Customer Services Team on +1 855 4368 3690 or by clicking here.
We run promotions both at our stores and on www.radleylondon.com. Some of these promotions may be exclusively online promotions or may be exclusively in-store promotions, or may only be available to customers in certain stores.
Where promotional percentage discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion. Promotional codes cannot be used in conjunction with any other promotion unless stated.
Where promotional value discounts are applied to orders, the discount will be applied to the basket. In the event of a return, refunds will be based on the total amount paid for your purchased item(s) less the discounted value. Where multiple items are purchased in the same transaction the value discount will be applied proportionately against the cost of each of the items. If only one/some of the items are returned the amount refunded will be the full price of the returned item(s) less the pro-rata discount amount.
Unless otherwise stated, discounts are only applicable to full price items (sale and clearance items are not included).
Promotional codes cannot be applied retrospectively to previous orders and are valid for one transaction per person.
Other exclusions may apply and you should always refer to the original source of the promotion/offer for this information.
Online promotions may not be available for orders registered to a non-US address.
Promoter: Radley US LLC, Cogency Global Inc, 850 New Burton Road, Suite 201, City of Dover, County of Kent 19904, Delaware, USA Company No.0803404360 EIN 32071749736
GENERAL TERMS AND CONDITIONS
Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Radley & Co Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Radley. You may not modify, distribute or re-post something on this website for any purpose.
Non Commercial Use
This website is for your personal, non-commercial use only. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this website. You may not use this website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
Accuracy of Content
Radley has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. To the extent permitted by applicable law, Radley disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
Radley shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Radley makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Radley shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known by someone else, has been or is likely to be used without your authorisation, you should change your password or contact us immediately. Radley shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Radley or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.
Law, Jurisdiction and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Radley agrees that this law, jurisdiction and language clause shall not apply to the exclusion of any mandatory consumer rights afforded to customers by the laws of their country of residence.
Radley reserves the right to amend the Terms & Conditions of this service at any time.